Why Work at Citizens Insurance Agency?
At Citizens Insurance Agency, you’ll find more than just a job – you’ll find a career where relationships matter and growth is supported every step of the way. At Citizens Insurance Agency, no two days are the same. Each day brings new opportunities to learn, solve problems, and help clients feel confident and supported. What makes our agency special is our supportive team environment. We work together, share knowledge, and support one another every step of the way. Questions are welcomed, collaboration is encouraged, and everyone is invested in helping each other grow and succeed.
Our work is about more than insurance policies.
It’s about building trust and lasting relationships. Helping clients understand their coverage, reducing their stress, and knowing they leave feeling taken care of is one of the most rewarding parts of what we do.
If you’re dependable, eager to learn, and enjoy working as a team, Citizens Insurance Agency offers a place where you can learn, contribute, and build a rewarding career.
Open Positions
Commercial Lines Account Manager/Agent
Pay: $60,000.00 – $70,000.00 per year
Job Type: Full-time
Benefits: Paid time off, Health insurance, 401k
We are seeking a motivated and detail-oriented Commercial Lines Account Manager/Agent to join our growing team. In this role, you will manage and develop a portfolio of commercial insurance accounts while delivering exceptional service and building lasting client relationships.
The ideal candidate is highly organized, client-focused, and skilled at balancing multiple priorities. A Property & Casualty License is preferred; however, candidates without a license must be willing and able to obtain one shortly after hire. Experience with Applied EPIC is a plus.
Key Responsibilities
- Manage a portfolio of commercial insurance accounts, ensuring a high level of client satisfaction and retention
- Build and maintain strong client relationships by understanding their unique insurance needs
- Assist clients with policy renewals, endorsements, and claims processes
- Conduct regular account reviews to ensure appropriate coverage and identify cross-selling opportunities
- Maintain accurate and up-to-date client records within the agency management system
- Stay current on industry trends, regulatory changes, and product offerings to provide informed guidance
Qualifications
- Proven experience in insurance sales or account management, preferably in commercial lines
- Strong communication skills with the ability to clearly explain complex information
- Active Property & Casualty License (or willingness to obtain upon hire)
- Excellent organizational skills, attention to detail, and ability to manage multiple priorities
Why Join Us?
Become part of a team that values professionalism, client service, and growth. In this role, you will play a key part in delivering tailored insurance solutions that protect and support our clients’ businesses.
